Return & Refund Policy

You can request a return or replacement within 7 days of delivery if the item is:

• damaged or defective on arrival,
• different from what you ordered, or
• unused, in its original packaging with all tags (for change-of-mind returns).

• Personalised or custom-made gifts, unless they arrive damaged or with a mistake on our side.
• Perishable items such as flowers, cakes and chocolates.
• Gift cards and items marked as non-returnable on the product page.

Email us at support@giftcabin.in within 7 days of delivery with your order number and photos of the item and packaging. We will confirm the next steps and arrange a pickup or replacement.

Approved refunds are issued to the original payment method through Razorpay. Once processed, the money usually reaches your account in 5–7 business days, depending on your bank. You can see the refund status in My Account → Orders.

You can cancel an order from your account before it is dispatched, and you will receive a full refund. Personalised orders cannot be cancelled once production has started.